Client: Shirts By Mike
Role: UX Designer
Task: Website Redesign
Shirts By Mike website is an e-commerce website that sells t-shirts with frog designs featured on them. The client desired a complete website redesign, dependant on several factors. The aim of this case study is to factor in the users pain points and redesign the website by adding the following;
Before diving into the design phases, i needed to discover the pain points for users of this website. In the following sections, i will discuss the clients goals, what pain points were addressed during preparation and then follow on to the Design phases.
I think customers would leave the website pretty early on after entering.
There is no navigation, no reviews, nor any sizing charts for customers.
It is pretty hard for customers to know what size they are going to receive and there is a lack of contact information for customers to ask questions.
Helpful features might be;
First time users want the page to be familiar yet seem exciting because they haven’t seen the redesign before so clear familiar structure while bringing in new color combinations could nail this concept.
Nice bright colors would still work but i think too many colors and shapes on the page would not be fruitful.
The user would like to be able to navigate quickly and easily to find what they are after while not spending too much time trying to find what they want. I think a search functionality high up on the landing page would be sufficient in granting that need to customers.
One of the features of a good clothing store includes a clothing sizing chart. Nobody wants to have to exchange or return purchases because it doesn’t fit. Unneccessary time wasting and disappointment means goodbye customer. Make the sizing chart apparent at first glance on the product details page. I would suggest placing this directly under the title and cost of the T-shirts.
Users are going to mainly use a pc or mobile to shop at this website so using responsive styling will be an important feature.
Using a hamburger pop-out navigation on the mobile device it used by most popular websites so that would be a nice familiar
addition to include.
A wish list is always popular amongst customers enticing them to come back again to the website so i would include this in
the common top right hand side of the page alongside a cart link.
Everyone loves a sale! So utilizing this tactic that is familiar to customers while making them feel like they have
saved money rather than spent it has huge potential and also helps combat buyers remorse making it more likely for
them to return to the website.
There were several text content items i wanted to include in this project to minimise the need for further questions either by chatbot or contact page usage.
The main concept i learnt from this project was the fact that websites have personality. I remember browsing and forming an emotional connection with websites in the past but i never really thought of the whole personality concept. I feel as though i have been let in on a secret society and it feels empowering.
I am excited to move on to the next case study now as i think i have learnt the main value of choosing a specific personality and also how to adjust one. I learnt that not all fonts work together with a specific chosen personality. To have a seamless fit, the font must be specifically tailored to the personality type.
Most of all though, i have learnt how to utilize the hidden persuasion within a specific type of content. This is a powerful tool in getting users to return to your website creation as well as potentially making more sales.
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